Delivery: frequently asked questions
Processing times, tracking, returns, payment… Find everything you need to know about the delivery of your orders here. Can't find your answer?
How long does it take to process my order?
All orders are processed within 24 to 48 business hours. You'll receive a confirmation e-mail with a tracking link as soon as your order ships.
What are the delivery times?
Delivery times depend on your location, but generally your products are delivered within 3 to 5 business days from the order date.
Do you ship internationally?
Yes, we deliver to several European and non-European countries. Fees and times vary depending on the destination.
How can I track my order?
As soon as your order ships, you receive an e-mail with a tracking link. You can also track your order from your customer account.
Can I return a product?
Yes, you have 14 days after receipt to return an item. It must be unused and in its original packaging.
Which payment methods do you accept?
We accept card payments (Visa, Mastercard, American Express) through Stripe, our secure payment provider. Depending on your device, Apple Pay and Google Pay may also be available.